Refund policy

Returns and Cancellations

Returns are accepted, but the refund amount is subject to the reason for Return. I am Honest and Fair. I expect the same from you.

For items that arrived Damaged or DOA (Dead on Arrival), you can expect a Full Refund once the item has been returned and inspected. A pre-paid Label will be provided.

For Buyer’s Remorse/Change of Mind Returns, shipping back will be at your expense. There will be a 30% Restocking Fee deducted from the Refund. You must contact us to receive an RMA. The Items must pass Inspection.

Please Purchase the shipping option that requires a signature if you there is a chance that the package may be stolen. The will be No Refunds if the package shows delivered, but was stolen/not received.

Lost in Transit as designated by the carrier will be Fully Refunded.

Attempted Delivery returned packages will be Charged a 30% Restocking Fee and will be Deducted from the Refund. The Items must pass Inspection.

Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We will reduce your refund if the item has been used, damaged, or does not pass inspection.

Warranty

You may request a return or exchange within the 90 Day Warranty Period. The 90 Day Warranty Period starts after your item is delivered.

Shipping and Processing

All orders will be processed and shipped within 2 Business days. Transit will be around 3-5 Business Days. Transit around Holidays might be longer and varies by Carrier.

How to start a Return or Cancellation

Contact us to initiate a Return. All Returns Require an RMA (Return Merchandise Authorization). Items sent back without first requesting a Return will NOT be accepted.

Whether Returns or Cancellation requests are accepted depends on the terms above and your rights under applicable law.

If your return is approved, we will provide you instructions on how and where to send your package to complete your return.

Items sent back without first requesting a return will not be accepted.

You can request cancellation or removal of items from your order before shipping label is purchased. No Cancellation Request will be honored after shipping label has been purchased.

To start a Cancellation request, contact us.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item. Please provide documentation by way of photos.

Exceptions and non-returnable items

Exchanges

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at service@retrovcr.com.